Frequently asked questions

What shipping and delivery methods do you use?

$6 Standard Shipping (US locations) We ship orders via the US Postal Service or FedEX. All orders received before 12:00pm CST Monday - Friday are processed within 2 business days of payment verification and are shipped at a flat rate of $6. Standard delivery is 3-6 business days. Pricing and delivery times for Express and Expedited Shipping is as follows: Overnight (Next Business Day typically delivered by 3:00 pm): $25 flat rate. Overnight service not available November 21 - December 5, 2018 due to holiday volume. 2-3 Day Expedited (2-3 Business Days): $15 flat rate

What is your sales tax policy?

Our home office is in McKinney, TX and we are required to collect sales tax of 8.25% for all orders shipped within Texas. Depending upon our state-by-state nexus, Adia Grace Apparel may or may not collect sales tax. Sales taxes (if any) will be calculated during checkout and are determined based upon the address where your item(s) are shipping to.

How will I know if my order is confirmed?

As part of the checkout process any order requires entering a valid email address. We send an order confirmation email immediately following verification of valid payment for your order.

What is your return and exchange procedure?

Buy it, like it, hooray! Buy it, and it doesn't work, no problem. If it doesn't fit, isn't the right color, is not the print that you expected, whatever the reason, just send it back. We do have a few requirements, just to be fair - We're happy to take back unworn/unwashed item(s) and. This means the tags still have to be attached, it can't have stains, and we don't cover washing mishaps, like bleach in the laundry. The only thing we ask is that you pay the return shipping, and then we'll cover everything from there. Exchanges are accepted within 10 days of receiving shipment in exchanged for another item or credit value for future purchase. There are NO credit/cash refunds given.

What does it mean if something is on back order?

Backordered items will ship at no additional shipping cost once they are available in stock. As a courtesy, you will be contacted by our customer service department to see if you would like to add any additional items to your order prior to your backorder being shipped.